Ffarm Country House COVID House Rules
As restrictions are eased and the country moves towards a return to some form of “normality” we should all look back and think about those who have lost loved ones to the virus or have been isolated from their family and friends for a painfully long time.
As the vaccine programme is rolled out some may feel the virus is beaten and all restrictions should be eliminated. Given the residual risk of infection (even for the young and those fully vaccinated) and the threats posed by new variants, we cannot condone any complacency.
Rest assured that the health, safety and well-being of our guests, our staff, our local community and ourselves are, and will continue to be, of utmost importance to us at all times.
We have continually evolved our processes and procedures to maintain as COVID-safe an environment as is practicably possible. We have appreciated all the feedback we have received over the past year and we have used it to inform our thinking and planning going forward.
Despite many changes to how we now operate relative to pre-pandemic days, we have nevertheless endeavoured to preserve the character and charm of the Ffarm. We hope therefore that everyone will enjoy the ambience and feel relaxed and comfortable as well as safe.
Whilst we anticipate that some legal restrictions will be eased over time we intend to continue a very cautious stance in order to protect us all. We ask therefore that out of respect to others, as well as ourselves, you adhere to these COVID House Rules whilst at the Ffarm.
Current Operating Policy
As of 17 May 2021 we are finally able to open fully for those wishing to enjoy a relaxing break in North Wales. However, in order to maintain the Ffarm as a COVID-safe environment we have chosen to limit occupancy to just seven out of our nine rooms at a time.
We have also introduced a two night minimum stay to help us manage the additional cleaning requirements between stays.
We will avoid entering your room during your stay unless specifically invited by you to undertake a room refresh.
In addition we are prioritising residents over non-residents in our restaurant and we will not be participating in any Eat-Out-To-Help-Out schemes.
Our Covid Risk Assessment has been developed assuming Guest compliance with the these House Rules. Please play your part in keeping the Ffarm safe from Covid-19 and all its mutations.
Whilst Face Masks remain a legal requirement we ask that all individuals wear a face mask (covering both nose and mouth) in all public spaces within the Ffarm unless specifically exempted under Welsh Government regulations. We reserve the right to refuse entry and / or withdraw service to anyone who does not correctly wear a mask or is unable to prove their exemption.
It is not necessary to wear a mask whilst seated and partaking of food or drink within the Ffarm i.e. during breakfast or whilst enjoying a drink from the Honesty Bar.
As and when the legal requirement to wear mask is eased we respectfully ask all our guests to continue the practice at least during check-in and when social distancing from others is difficult (for example in the corridors or on the stairs).
We intend to continue to wear masks at all times for our own protection and apologise in advance if communication is difficult as a result.
Irrespective of the legal basis for social distancing we regard the continuation of the 2m rule as a prudent and safe practice and ask all guests to respect the personal space of others.
On the stairs, please give priority to guests ascending the stairs.
If you meet other guests on the 1st floor galleried landing, it would be desirable if one or other of you could retreat to your room, to allow the other to safely pass. If this is not possible, please pass back to back.
If other guests are using the self service Honesty Bar we ask that you wait until the Bar is vacated before serving yourself.
The Welsh Government’s Test, Trace & Protect programme will ask a person to self-isolate for 14 days if he/she has been in “close contact” with another person who has tested positive for COVID-19. The Welsh Government’s definition of “close contact” is –
- Skin to skin contact; or
- Face to face contact within 1 metre for 1 minute or more; or
- Face to face contact within 2 metres for 15 minutes or more
It is in everyone’s interest, therefore, to avoid “close contact” with anyone outside their family unit or pre-existing “social bubble”.
Please be aware that we reserve the right to pass your contact details to the Welsh Government’s Test, Trace, Protect programme, if circumstances dictate.
Hand Sanitising & Washing
We encourage everyone to make regular use of the Hand Sanitising Gels located around the Ffarm.
As a minimum please sanitise your hands with Hand Sanitising Gel on check-in and check-out, before using the Honesty Bar, before using the DVD Library and also on entering the Dining Room and the Snooker Room.
Automatic Hand Sanitising Gel Dispensers can be found in the Ground Floor Entrance Hall (near the Tourist Information Display) and also next to the DVD Library (1st floor). Additional Hand Sanitising Gel bottles can be found on the Reception Desk, in the Drawing Room, in the Dining Room, in the Snooker Room and also on the 1st floor and 2nd floor landings.
In addition, Sanitising Wipes are available beneath the Reception Desk in the Entrance Hall.
We have re-arranged the Dining Room in line with social distancing requirements with 2m between tables. Each table is arranged with a “service area” to which we will deliver food etc. We ask you to take the food from the service area once we have retreated.
The current arrangement of the dining room is set for 4 rooms so a second sitting will be required for breakfast during busy periods. Be assured that all tables and chairs will be sanitised after use and all tables completely relaid with fresh condiments, cutlery etc.
You will be given a one hour breakfast slot on check-in and your table will be indicated by a Reserved sign for your room. We will do our best to accommodate your preferred breakfast time but a degree of flexibility is requested. In consideration of other guests here we would ask that you do your best to be prompt for your breakfast slot and retire from the dining room before your slot expires so that we can reset the tale for the next couple.
In the event we cannot provide your required breakfast slot then you may partake of the Room Service Breakfast option.
For groups we may utilise the Snooker Room for breakfast in order to facilitate social distancing between the group and other guests.
The buffet at breakfast is limited to just those individual items that can be viewed, chosen and taken. We no longer have jugs of fruit juice or bowls of fresh fruit on the buffet but these items can be ordered for delivery direct to your table.
We are still able to offer our famous cooked Ffarm breakfast and this too will be cooked to order and delivered direct to your table .
If you feel uncomfortable sharing the Dining Room with others then we are also offering a limited room service style breakfast, which we will deliver to your room on each morning of your stay with us. Your breakfast tray will be placed outside your bedroom door. When you have finished your breakfast, we would request that you place everything on the tray and return it to outside your bedroom door. Room Service order sheets are available from Reception and should be completed and passed to a member of staff before retiring for the night.
From 17 May 2021 our restaurant will be open 5 days a week (excluding Tuesdays & Thursdays). We ask that all tables must be pre-booked in advance and we will require menu choices to be given in advance too.
Due to our policy of social distancing we intend to limit the dining room to 4 tables and it may not be possible to offer two sittings for each table. As a result we cannot guarantee that all rooms will automatically be accommodated for evening meals and we will not “squeeze” extra people in on demand.
Except under exceptional circumstances the restaurant will be closed to non-residents. This will allow us to prioritise dining for our residents and we do not plan to participate in any Eat-Out-To-Help-Out schemes this time.
From 17 May 2021 it will be possible to eat inside at pubs and restaurants in the area but we would advise you to contact the venue in advance to check table availability and opening times.
We can also provide recommendations for take-aways in the local area and can offer plates and cutlery etc for your use either in your room or in the Dining Room if space is available.
We regret that room service is not available for evening meals.
If group private dining is of interest to you, please contact us in advance of your stay, to discuss the arrangements in more detail and to request our function menu options. Group dining will take place in the Snooker Room.
Drawing Room & Honesty Bar
Whilst our Drawing Room is open for use as a shared facility, it is essential that social distancing is maintained and the personal space of other guests is respected.
You are very welcome to use the Honesty Bar in the Drawing Room on a self-service basis. Please sanitise your hands with Hand Sanitising Gel before picking up any glasses or bottles. If other guests are using the Honesty Bar, please respect their social space and maintain your own.
There is additional seating in the Hall and in the Snooker Room to facilitate social distancing.
The Snooker Room
When the Snooker Room is not being used for dining it is available for its proper use by individuals, couples, family or business “bubbles”, but it is not recommended for use by “non-bubbles”.
We would ask that all participants use Hand Sanitiser Gel as often as they chalk. Sanitiser wipes are available at the Reception Desk to wipe down cues but all equipment is sanitised daily too.
We would respectfully ask all our guests to use the toilet facilities in their own en-suite, rather than the public ground floor toilet.
The Downstairs Loo will remain open for essential use only, but we would request that you advise us when it has been used, so that we can thoroughly deep-clean and sanitise it prior to its next essential use.
Dressing Gowns & Slippers
Slippers are provided for your use and comfort during your stay with us. They can be found in the wardrobe in your bedroom. Please leave the used slippers in the room, so that they can be laundered in readiness for the next guest.
Dressing gowns are available on request.
If you require your room to be refreshed during your stay with us, please hang the “Please Make Up My Room” sign on the outside of your bedroom door. If you do wish your room refreshed then please vacate your room between 10.30am and 3.00pm to enable our cleaning staff to do the refresh. If you do not wish to leave the Ffarm, the Drawing Room is available for your use while your room is being refreshed.
If you either hang the “Do Not Disturb” sign on the outside of your bedroom door or do not hang any sign at all, we will respect your privacy and will not enter your room during your stay with us (save in case of emergency).
Check-In & Check-Out
During this current pandemic, we have introduced slight changes to our usual check-in and check-out times.
Check-in is now from 4pm until 9pm, but please be aware that we may ask you to wait a short while if we’re busy serving evening meals – this is most likely between 7pm and 8pm.
On the day of your departure, we would request that you vacate your room by 10.30am.
The period of time between 10.30am and 4pm will be used to thoroughly deep-clean and sanitise the rooms and en-suite bathrooms between stays, and also to sanitise all surfaces in the public areas.
We would request all guests to be responsible for their own luggage on check-in and check-out. If assistance is required, please be aware that we will need to sanitise your luggage prior to handling it – so there may be a delay in our delivery of this service.
On check-out we would ask that you wear a mask (even if this is not a legal requirement at the time) just in case social distancing is compromised at the Reception Desk.
On departure, you will be presented with an Invoice for your approval. Wherever possible, payment will then be taken via our virtual terminal (with the payment being charged to the credit / debit card used to make the original booking). Our virtual terminal is provided by SAGE-Pay. Your card details are securely stored and invisible to us.
Should you wish to use a different credit / debit card from that used to make the original booking, our Chip & Pin Machine will be available (and will be sanitised before and after your use).
For the avoidance of any doubt, cash payments will still be accepted.
We understand that some may regard our COVID House Rules and procedures as excessive but we respectfully ask that whilst in our home you obey our rules. We wish everyone, including ourselves, to feel safe – so please help us achieve this.
We do reserve the right to withdraw service in the event of persistent non-compliance, serious breaches of these House Rules or any behaviour considered by us to present a serious COVID risk to other guests or ourselves.
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Get in Touch
Ffarm Country, HouseBetws-yn-Rhos
Abergele, North WalesLL22 8AR
01492 680 448